Vendor Help Team Lead

Opportunity:
Ventia is seeking a skilled Vendor Help Team Lead to manage and coordinate the vendor help team in the delivery of services under the AGFMA contract. This role oversees the full subcontract lifecycle, from contract onboarding to performance monitoring and support.

The Vendor Help Team Lead ensures compliance with AGFMA and other contractual obligations, aligning the supply chain with head contract objectives. The Vendor Help Team will report directly to the Vendor Help Team Lead, who will provide guidance and leadership to ensure the successful execution of vendor help processes.

This is a permanent full-time role, based at our AGFMA head office in Wakefield Street, Adelaide CBD, working Monday to Friday. You will ensure Ventia maintains a compliant, effective supply chain and meets its contractual obligations.

Benefits:

• Access to VenPerks – Ventia’s employee benefits platform. 
• ASX listed company (ASX200).
• Career development opportunities.

Key Responsibilities: 

• Coordinate day-to-day activities of the Vendor Help Team, ensuring smooth operations and escalating performance concerns to the Subcontract Manager.
• Oversee subcontractor onboarding, ensuring alignment with Ventia policies, head contractor requirements, and regulatory compliance, in collaboration with Procurement, Commercial, and Operations teams. 
• Monitor subcontractor performance across compliance, onboarding, good news stories, and complaints; maintain accurate vendor records in systems such as SharePoint and Rapid Global. 
• Lead subcontractor communications, address inquiries, and implement continuous improvement initiatives to enhance engagement and performance. 
• Cultivate and maintain strong relationships with internal stakeholders and manage ongoing vendor compliance, driving continuous improvement programs.

Skills and Experience:

• Tertiary or trade qualifications in a relevant discipline (e.g., customer service, help desk or high-volume call centre management, or trade background).
• Demonstrated experience in managing subcontractor/vendor compliance, performance monitoring, and driving continuous improvement initiatives.
• Strong understanding of subcontractor lifecycle, audit processes, and maintaining vendor records in systems like SharePoint and Rapid Global.
• Excellent interpersonal and communication skills, with a focus on fostering relationships with internal stakeholders and supporting contract negotiations.
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About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

As part of the Across Government Facilities Management Arrangement (AGFMA), Ventia provides essential services to over 3,500 Government-owned sites across South Australia. We are committed to partnering with local small to medium businesses to deliver these services to the community, 7 days a week, 365 days a year. 

Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI+, Women, Veterans and spouses and people with disabilities. 

To Apply
Click Apply and forward your CV along with a cover letter outlining your experience.  
Position Reference Number: 161731