Customer Service Representative / Help Desk Operator

We are seeking Customer Service Representatives / Helpdesk Operators within the Ventia Operations Centre (VOC) to support our rapid growth with our contracts. We are seeking vibrant and highly engaged individuals who are inspired by customer excellence and quality outcomes.

We are currently seeking a Helpdesk Operator for our Cremorne, VIC Office.

We work closely with a diverse range of customers who are active participants of several front-line public services and sectors across Australia & New Zealand.
 
The Role:

• Helpdesk Operator - Monday to Friday 38 hours per week – Cremorne, VIC
• We are also seeking a Call Dispatcher - 24/7 4 days on 5 days off rotating day and night shifts 12 hours at our Mitcham, VIC office for our Yarra Valley Water contract

What is on offer:

• Join our hub for emerging talent
• Fantastic, collaborative, supportive and fun team
• Opportunity to learn from industry experts who have wealth of knowledge
• Monthly rewards and celebrations
• Free coffee and snacks
• Access to VenPerks - Ventia's employee benefits platform
• A great central location close to public transport
• Provide high-quality customer service by telephone and email. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create & dispatch work order requests

You can expect to:

• Respond to high volume inbound/outbound Activities from members of the community or technicians / contractors
• Monitor and optimise work order outcomes / Scheduling of works in reactive and proactive maintenance
• Providing a positive customer experience
• Matching customer needs to solutions
• Manage the customer experience through dispatching work orders
• Case management of service outcomes/managing urgent or high priority work order needing fast resolution
• Maintain and update various databases, spreadsheets, and documents

What you bring to the role;

• Previous experience in one of the above-mentioned roles with a strong passion for delivering a quality customer service
• Proven ability working within a similar environment working with multiple customers
• Must be tech savvy, have strong computer application skills; MS Office, SAP or similar
• Resilience when dealing with challenging activities
• You enjoy a fast paced, high-volume environment
• You bring your best to work every day

The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities.

Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.
 

What We Offer You
Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.
 

How to Apply
Click the apply now and you will be redirected to our careers page to register your details. 
 

Position Reference Number: 158039