Digital Business Analyst

Role Purpose

At Ventia, our Digital Services team is an enabler of growth and success. The Digital Business Analyst sits at the centre of this, helping us translate opportunity into action. This role partners across the business to understand needs, uncover challenges, and design digital solutions that deliver measurable value.

It’s a role that thrives in fast-moving environments with competing priorities, requiring clarity, collaboration, and a focus on outcomes. The Digital Business Analyst brings structure to complexity and takes pride in the positive impact their work has on our clients, our people, and the broader digital world.

Key Responsibilities

• Work with business and operational teams to understand challenges and turn them into clear, actionable digital requirements.
• Analyse processes, systems, and data to identify improvements/standardisations that add efficiency, resilience, or innovation.
• Manage multiple tasks with shifting priorities, ensuring commitments are delivered even when circumstances change.
• Create clear, concise documentation: business cases, requirements, process maps, and user stories, that support delivery teams, repeatable patterns and decision makers.
• Partner with Digital Services colleagues (Partners, Solution Architects, Data and AI specialists) to shape and deliver solutions aligned to business goals.
• Act as a communicator and connector, ensuring stakeholders are informed, engaged, and confident in the digital journey.
• Track delivery progress and highlight the tangible impact of digital initiatives across our contracts and clients.

Key Attributes

• Problem Solver: Curious and analytical, able to break down complexity and deliver practical solutions.
• Adaptable: Comfortable juggling multiple priorities, shifting timelines, and changing circumstances.
• Communicator: Clear, confident, and able to bridge the gap between technical and non-technical stakeholders.
• Time Manager: Organised and dependable, balancing short-term deadlines with long-term outcomes.
• Positive & Proactive: Brings a can-do attitude, focusing on what’s possible and inspiring others to do the same.
• Proud of Impact: Motivated by making a difference - ensuring that digital delivery contributes to better service, stronger client relationships, and improved ways of working.

Experience & Skills

• Background in Business Analysis, ideally in digital transformation or technology-enabled environments.
• Experience working within Agile or hybrid delivery frameworks.
• Skilled in requirements gathering, process mapping, and data-driven analysis.
• Able to work effectively with diverse stakeholders, from frontline teams to executives.

Why Ventia Digital?

Joining Ventia’s Digital Services team means joining a group of people passionate about enabling success. We’re more than IT, we’re partners in shaping solutions that drive growth, resilience, and innovation.

As a Digital Business Analyst, you’ll be proud of the role you play in helping Ventia deliver essential services to communities, creating better outcomes for our clients, and contributing to a stronger digital future.

Diversity

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.

How to apply

If you are looking to expand your career, please apply below by clicking on the apply now button.
You are encouraged to inform your manager or supervisor prior to making an application for an internal vacancy. If you have not done so prior, you must inform your manager or supervisor on invitation to interview for an internal position.

Position Reference Number: 164760