Network Operations Officer - 10 Month Fixed Term

About The Role
Due to an increase scope of work, are seeking a Network Operations Officer on a Full-time Fixed-term engagement until the 19th of December 2025. Reporting to the Network Operations Centre Team Lead, the Network Operation Officer will be a key point of contact for service requests and the management of service disruptions within the EAS (Emergency Alerting System) Network.

This is a rotating 24/7 roster, 12-hour shift over 365 days including Public Holidays and Weekends. You will also be expected to be on a rotating on call roster for any staff shortages / major incidents that can occur.

Responsibilities of the position include:  

• Identify, diagnose, and resolve L1 issues for users while utilising all the available ITSM tools and applications
• Responsible for user support (telephone, email, fax) and excellent customer service by providing tier 1 technical and non-technical support
• Escalating any incidents that cannot be resolved within specified times frames to the relevant team members and keeping across the incident until resolved
• Liaising with all relevant teams to resolve any identified issue
• Develop good customer relationships through excellent customer service
• Update and maintain data integrity of various systems used within the NOC

About You

• 12+ Months working as a Helpdesk Operator ideally with experience in Paging / Transmission / Radio Networks
• Previous NOC or ISP technical environment experience (desirable)
• Tertiary qualification in IT or Telecommunications (preferred)
• Cisco experience (CCENT / CCNA) (certification preferred)
• Experience with Linux in an operational context
• ITIL Foundations
• Programming/Scripting e.g. Bash, PowerShell, Python, etc (desirable)

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Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

What We Offer You
Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.
 

How to apply

Select "Apply Now" to submit your application.
 

Position Reference Number: 161986