Call Dispatcher / Customer Service Representative

We are seeking expressions of interest for our Ventia Operations Centre (VOC) to support our rapid growth. We are seeking vibrant and highly engaged individuals who are inspired by customer excellence and quality outcomes.
 

Our 24/7 centre is located in our brand-new offices in Cremorne, in the heart of Richmond, Melbourne. We also have positions currently based out of our Mitcham Depot with expectation to move to Cremorne later in the year.
 

The Ventia Operations Centre, we work closely with a diverse range of customers who are active participants of several front-line public services and sectors across Australia & New Zealand.

We are seeking applicants for the following roles:  
 

• Dispatch Operators (12 Hour Shifts, 24/7 365 Rotating Roster 4 on 5 off) Located in Cremorne
• Dispatch Operators (12 Hour Shifts, Day Roster 4 on 5 off) Located in Mitcham

What is on offer:

• Join our hub for emerging talent
• Fantastic, collaborative, supportive and fun team
• Opportunity to learn from industry experts who have wealth of knowledge
• Fun and comprehensive onboarding induction and training program designed to set you up for success!
• Monthly rewards and celebrations
• Free coffee and snacks
• Access to VenPerks - Ventia's employee benefits platform
• Goal orientated daily and monthly competitions
• A great central location close to public transport

A day in the life of our Dispatch / Customer Service Operators;
Provide high-quality customer service by telephone and email. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create & dispatch work order requests.

You can expect to:

• Respond to high volume inbound/outbound Activities from members of the community or technicians / contractors
• Monitor and optimise work order outcomes
• Providing a positive customer experience
• Matching customer needs to solutions
• Manage the customer experience through dispatching work orders
• Case management of service outcomes/managing urgent or high priority work order needing fast resolution
• Maintain and update various databases, spreadsheets, and documents

What you bring to the role;

• Previous experience in one of the above-mentioned roles with a strong passion for delivering a quality customer service
• Proven ability working within a similar environment working with multiple customers and leading large teams (For Lead and Management positions)
• Must be tech savvy, have strong computer application skills; MS Office, SAP or similar
• Resilience when dealing with challenging activities
• You enjoy a fast paced, high-volume environment
• You bring your best to work every day
• The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities
   

Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

How to Apply
Click the apply now and you will be redirected to our careers page to register your details. 
 

Position Reference Number: 157346