LWS Base Operations Manager

In partnership with the Australian Defence Force, we are seeking a Living and Working Services (LWS) Base Operations Manager to oversee & manage our team in the Albury Wodonga Military Area.  

Join Ventia in Supporting Australia’s Defence Community   

Ventia is a long-standing partner of the Department of Defence, providing integrated Defence infrastructure and asset management support services.  

As part of our Defence Base Services contract, Ventia has proudly delivered essential services across military bases nationwide for a decade. We help create safe, efficient, and supportive environments where Defence personnel live, work, and train.  

Safety Commitment  

At Ventia, safety is more than a priority — it’s our way of working. It is our licence to operate and the foundation of our culture. We foster a community where safe work practices are not just spoken about — they are consistently demonstrated in everything we do.  

We are committed to maintaining a high-performing, safety-focused environment and seek individuals who actively contribute to this culture. Every team member plays a vital role in upholding our safety standards and ensuring the wellbeing of themselves, their colleagues, and the communities we serve.  

What’s on offer    

• Safety First- At Ventia, we believe that every job should be done right, and that everyone should go home safely at the end of each day. 

• Ventia have been awarded a 6-year Defence Base Services contract with opportunity for further extension. 

• Ventia is recognised as a Veteran Employer of Choice by the Australian Government’s Department of Veterans’ Affairs.  

• Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program.  

• Access to Ventia’s: amazing discounts at over 450 retailers across Australia, including major retail brands. 

About the role   

The LWS Base Operations Manager will oversee and drive operational excellence in hospitality for our Defence Base Services contract in the Albury Wodonga Military Area. The ideal candidate will provide strong leadership and strategic management to ensure high-quality service delivery to our customer.  

The LWS package of work includes overseeing Catering, Cleaning, Accommodation Management, Laundry, Fitness Centres, Pest and Vermin Control, and Transport. The role ensures compliance with safety, environmental, financial, and contractual obligations while promoting innovation, customer satisfaction, and developing a high-performance team aligned with the strategic objectives of Defence and Ventia.  

Key Responsibilities include (but are not limited to):    

• Leadership & Team Management: Lead and manage hospitality service delivery across the Base and associated sites. Provide leadership, mentoring and support to team members to maintain service excellence for our customer. Foster a high-performance team culture and manage HR matters. Support the Base teams and work as a Team-of-Teams integrator and facilitator across the state and region. 

• Operational Excellence: Drive operational performance, team productivity, and customer satisfaction. Manage, monitor and drive monthly productivity performance KPIs. Coordinate integrated services and support contract changes. 

• Compliance and Governance: Ensure compliance with safety, environmental, financial, and contractual obligations. 

• Stakeholder Engagement & Customer Service: Facilitate and lead regular stakeholder engagement meetings. Respond to customer inquiries and feedback professionally and promptly. 

About you   

• Tertiary qualifications in Business, Facilities Management, Hospitality, Logistics, or a relevant Hospitality & Catering discipline  

• Proven ability to lead safe, compliant operations and interpret complex regulations. 

• Strong communication, stakeholder engagement, and team development skills. 

• Experience managing financial outcomes and applying contractual obligations to operational delivery. 

• Minimum 3+ years’ experience in a services contract environment. 

• A commitment to safety, compliance, and customer satisfaction. 

• Must be eligible to hold a Defence Security Clearance. As a result of this requirement the applicant must be an Australian Citizen and be willing to undertake and maintain a satisfactory Australian Federal Police.