EOI- Customer Support Centre Operator

As a Customer Support Centre Operator, you will play a key role in providing high-quality, responsive, and efficient support services to Defence personnel. Reporting to the Customer Operations Centre Manager, you’ll manage data, resolve queries, and ensure compliance with Defence policies, contributing to operational excellence across the national service delivery network. This role will ideally be based in Sydney, however consideration will be given to other locations. 

Key Responsibilities

• Provide customer support via online ordering systems, voice channels, and self-service ticketing.
• Manage data across Ventia and Defence systems including inventory tracking, procurement, and distribution.
• Administer user access, reset passwords, and verify online orders.
• Conduct reporting and participate in User Acceptance Testing (UAT).
• Ensure compliance with contract terms and Defence policies.
• Support national operations including vehicle and equipment relocations.
• Promote a positive Safety, Health, Environment & Quality (SHEQ) culture.

What You’ll Bring

• Experience in customer service, online environments, or support roles.
• Strong communication and problem-solving skills.
• Ability to work flexibly and collaboratively within a small team.
• Proficiency in Windows applications and Defence systems such as PIMS and MILIS.
• Certificate in office administration or equivalent experience (preferred).

Special Requirements

• Must be an Australian Citizen eligible to hold and maintain Defence Security Clearance (Baseline, NV1, NV2, or PV).
• Must pass an Australian Federal Police check and maintain a valid Working with Children Check (WWCC).

About the Contract

    
Ventia has recently been appointed as the single industry partner for a transformative new contract supporting the Australian Defence Force’s clothing capability. Commencing mid-2026, this seven-year agreement (with potential extension for additional 13 years) will modernise and streamline clothing services for Defence personnel. Ventia will collaborate with expert Australian organisations to deliver end-to-end solutions including design, supply, warehousing, distribution, and retail store services, ensuring efficiency, innovation, and exceptional value for the Commonwealth.

    
Submit your Interest for 2026 Opportunities 

Ventia is inviting early expressions of interest internally, for roles supporting the upcoming Defence Clothing System contract, set to commence in Quarter 2 of 2026. While the official start date is still some time away, we are beginning the recruitment process early to ensure a smooth and well-prepared transition into this exciting new phase.

About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate. 

Diversity    
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.    

How to apply    
If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button.    

Position Reference Number: 165058
#S-DNI
#LI-DNI