Customer Support Coordinator

Why Join Us?

• Competitive hourly pay starting at $34.58 per hour (Clerks Award > Adult Level 3), with additional penalties for after-hours and weekend shifts
• Supportive, collaborative team culture led by experienced and approachable leadership

About the Opportunity
Ventia’s Operations Centre is currently seeking x3 enthusiastic individuals to join our team on a casual basis, offering consistent and stable employment. We're looking for vibrant, customer-focused candidates who thrive in a call centre environment. Our modern office is conveniently located in the heart of Parramatta CBD, just steps from public transport.

You’ll work 8-hour shifts, 5 days per week, with rotating rosters from 6am to 11pm, Monday through Sunday.

What You’ll Gain

• Learn from industry leaders with extensive knowledge and experience
• Enjoy a fun and thorough onboarding program to set you up for success
• Clear career pathways and professional development opportunities
• Access to VenPerks, Ventia’s employee benefits platform
• Regular team events and monthly celebrations

Your Day-to-Day
As a Customer Service Representative, you will play a vital role in delivering high-quality support via phone and email. You'll also assist with administrative tasks related to maintenance work orders. Your focus will be on delivering outstanding service and efficient resolutions.

Key responsibilities include:

• Handling a medium to high volume of inbound calls from diverse clients
• Providing first-call resolutions and aligning client needs with the right solutions
• Dispatching work orders and managing service requests
• Monitoring and managing high-priority and urgent work orders to ensure timely resolution
• Maintaining accurate records across various systems and databases

What You Bring

• Previous experience in customer service, call centre, or trade coordination is highly desirable
• A genuine passion for delivering excellent customer experiences
• Strong verbal and written communication skills
• Confidence with technology and proficient keyboard skills
• Ability to thrive in a fast-paced, high-volume environment

Eligibility
Please note that Australian Citizenship is required for this role due to its involvement with our Australian Defence contract.

About Ventia  

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate. 

Diversity 

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities. 

How to apply
If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the 'apply now' button. 

Position Reference Number : 163348