Customer Support Coordinator

Why Join Ventia?

• Monday to Friday schedule: 8:30am–4:30pm — enjoy work-life balance
• Competitive pay: $29.70 per hour (Clerks Award > Adult Level 3)
• Supportive and collaborative team culture, backed by experienced, approachable leadership

The Opportunity
We’re currently on the lookout for two enthusiastic individuals to join our Case Management team at Ventia’s Operations Centre. This is a 6-month fixed-term contract, ideal for candidates who thrive in a fast-paced call centre environment. You'll be based in our modern Parramatta CBD office, conveniently located just minutes from public transport.

What’s in It for You

• Be mentored by industry leaders with deep knowledge and experience
• Kick off with a comprehensive, engaging onboarding program
• Grow your career with clear development pathways and learning opportunities
• Enjoy VenPerks – our exclusive employee benefits platform
• Be part of a team that celebrates wins, with regular events and monthly recognition

Your Day-to-Day Responsibilities

• Review and verify the accuracy of work orders, correcting any discrepancies
• Proactively manage jeopardy tasks to ensure work is completed on time and within SLA
• Liaise with subcontractors and onsite staff to ensure all work order requirements are fulfilled
• Maintain accurate records across multiple systems and databases

What You’ll Bring

• Experience in customer service, call centres, or trade coordination is highly desirable
• Excellent verbal and written communication skills
• Proven ability to manage stakeholders effectively — both internal and external
• Familiarity with tools like SAP, Freshdesk, Genesys, Power BI, SharePoint, and PowerApps is a bonus
• Proficiency in Microsoft Excel
• Sharp attention to detail and strong analytical thinking
• Ability to prioritise tasks and meet deadlines consistently

Eligibility
Please note that Australian Citizenship is required for this role due to its involvement with our Australian Defence contract.

About Ventia  

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate. 

Diversity 

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities. 

How to apply

If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the 'apply now' button. 

Position Reference Number : 163785