Customer Request Administrator

Bring your exemplary written and verbal communication skills to this values-based organisation.

WHAT'S IN IT FOR ME?

• Competitive salary, excellent benefits including Southern Cross Health Essentials plan
• Opportunity to make a positive impact in local the local communities
• Ventia offers a friendly, supportive and inclusive team environment where you matter

ABOUT THE ROLE

We are on the hunt for a dynamic, friendly, and organized Customer Request Administrator to join our Transport Infrastructure team based in Whangarei. This role will act as the first point of contact for customers and will ensure all requests are received and allocated to the right teams. The CRA will represent the our business in building strong and resilient relationships with our client, the local community, and other key stakeholders.

Your focus will be coordinating communications from external stakeholders including responding to emails, making phone calls, and supporting the overall team with administrative and general office tasks. Specifically, the effective communication of maintenance plans and programs to relevant stakeholders and diplomatic handling of stakeholder concerns. You will be the first point of contact for the site and will provide ad-hoc administrative support as required. You will be self-motivated and proactive, with the ability to work independently and as part of a team.

ABOUT YOU

• Have a professional manner and demonstrate excellent written and verbal communication skills
• The ability to effectively manage and escalate all requests, complaints and notifications from our client
• Exceptional interpersonal skills and the ability to build strong relationships with external and internal stakeholders
• Good physical and mental resilience and thrives under pressure
• Intermediate Microsoft Office skills (Word, Excel and PowerPoint)

The role that will suit someone with a Business Administration or communications background and a passion for customer service and stakeholder management. Knowledge on roading maintenance or construction is an advantage.
 

ABOUT VENTIA

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate. This exciting role reflects the changing times for how we operate with a mindset of having the customer at the heart of what we do 

HOW TO APPLY

If this sounds like a role you will be interested in, apply online today. Shortlisted candidates will be asked to undergo a pre-employment medical as well as a Ministry of Justice check.  For inquiries, please email marie.sinajon@ventia.com

DIVERSITY

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.