Control Room Operator Team Lead

Date:  27 May 2024

North Sydney, NSW, AU, 2060

Company:  Ventia

Due to an increase in works, a new position has been created at Ventia for a Tunnel Control Room Operator Team Lead. The CRO team lead will be working at our Sydney Harbour Tunnel Contract in North Sydney. Ventia has been awarded both the Sydney Harbour Tunnel and Western Harbour Tunnel Contracts for a period of ten years with two additional ten year options for extension.


About the role

The Tunnel Control Room Operator Team Lead will support the Operations Manager to deliver the training, mentoring and roster management of the Tunnel Control Room Operators. The purpose of this position is to provide the control of the road and traffic operations of the tunnel to ensure safe and efficient flow of traffic using computer control systems.



  • On-the-job training and upskilling provided
  • Attractive pay rate
  • Central to public transport
  • Job security
  • Opportunity for career progression
  • VenPerks: - discounts on private health insurance, hotels, rental cars, retail and more


Key Duties and Responsibilities

  • Monitor and control the operation of Sydney Harbour tunnel using defined procedures and electronic systems
  • Detect and respond to incidents from the control room systems and the camera network within the required KPI criteria
  • Observe and initiate remedial action to traffic conditions where required
  • Log all incidents through various stages
  • Assist and train both traffic control room operators and incident response crew
  • Create and manage a roster for the team, filling in shifts where needed
  • Assist with the monitoring of scheduling, procedures and set up all planned traffic disruptions
  • Assist in the development and management of the training required for Traffic Control Operators and Incident Response personnel
  • Identifying opportunities or deficiencies in operational practices to result in the improvement of service to the contract's customers or staff


About You

  • Exceptional reporting and computer skills
  • Experience in a similar role
  • Cert IV in Traffic Control Room Operations
  • Good knowledge of traffic control
  • NSW drivers license and white card
  • Emergency response training
  • First Aid and CPR training


About Ventia

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.



Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQIA+, Women, Veterans and spouses and people with disabilities.

How to apply 

If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button.


Position Reference Number: 158545

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